19
Sep
2026
Travel Vaccination
Position statement on the prescribing of selected travel vaccines Following the local Spending NHS Money Wisely public consultation, the Governing Bodies of the BHR CCGs…
Read moreWelcome to The Willows Medical Practice
Our Practice Ethos is to strive to deliver high quality, compassionate care and to put our patients first.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient's needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as online electronic consultation, order a repeat prescription, book or cancel an appointment.
GP Appointments
Please note we offer SAME DAY APPOINTMENT which may include Face to Face, Telephone and Online Triage. You do not have to come to surgery as appointments can be made by calling our dedicated appointments line.
Patients are registered with a Named GP at the practice, but you can choose any clinician on the day you wish to see if they are available. We will always try to allocate your chosen clinician, but you may have to see another clinician if the nature of your illness is urgent.
Response within
48 Working Hours
Digital Healthcare
Accurx Patient Triage
Online Electronic Consultation Service
The surgery offers an electronic consultation service which enables you to submit a query to a doctor and expect a response within 48 working hours. You can attach photos as well using this process if it is relevant to your concern.
Note: Please be aware service operation hours may vary during weekends and bank holidays.
National Health Service
NHS App
Have you got the NHS App?
24/7, wherever you are, the app lets you conveniently order repeat prescriptions, view your GP medical record, and quickly check symptoms.
You can also book, cancel and track appointments at your GP surgery with ease. And access to NHS 111 online means no more wondering if you need urgent attention.
It's free and owned by the NHS so you know your personal data is always secure. You can find it in Google and Apple app stores.
Your NHS, your way. Download the NHS App.
How to Switch on Message Notifications in the NHS App
Once you have downloaded the app then follow the instructions below. The NHS App now lets you receive direct, secure messages from your GP practice. Messages are safe, reliable and not limited or expensive like traditional SMS text messages. Make sure to turn on notifications in your NHS App. Follow the step-by-step instructions:
- Open the NHS App on your smartphone
- Tap More in the top right
- Tap Account and settings
- Tap Manage notifications
- Toggle on Send me notifications about new messages
Important Notices
View All Notices
19
Sep
2026
Introducing EMMA – Our New Phone Assistant
Introducing EMMA – Our New Phone Assistant We're always looking for ways to improve your experience at our surgery. That's why we've introduced EMMA, an…
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19
Sep
2026
Important Patient Notice
Meningitis (Meningococcal Disease) Update Following recent reports of meningococcal disease cases in Kent, health authorities have advised that there are currently no changes to meningitis…
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19
Sep
2026
Update EMMA
Many of you have shared with us how you feel about EMMA, our virtual receptionist, and we want to take a moment to be honest…
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19
Sep
2026
Important Update: Practice Merger – Merger of The Willows Medical Practice and The Drive Surgery
Practice Merger Announcement – The Willows Medical Practice and The Drive Surgery We are delighted to announce that, from 1 July 2026 , The Willows Medical Practice and The Drive…
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